Unlike previous posters who got warning e-mails I got nothing, it was swift and merciless. I wish it was communicated to me what the problem was instead of an instant ban, I would have been more than willing to do multiple rollovers or put more rake back into the ecosystem.

The only logical explanation I can come up with for the ban is that someone took exception to the amount I was sending in and didn't like the fact that I would do the minimum rollover and then request a withdrawal. But I really implore you to dig a little deeper into this.

I was in total shock when I logged in and it said I was banned, because I've had such a tremendous experience with Global during my time here.įor what it's worth, I am grateful for my time at Global regardless of whether my account is reinstated or not.

I guess it's my word against whoever the person was who dropped the banhammer and I'm guessing that person will get the benefit of the doubt over me, but it's genuinely disheartening to do nothing wrong and be treated this way. I tried to mix it up so it wasn't always the same game. I would roll over funds by various methods, occasionally poker but mostly blackjack and some slots mixed in. I would even regularly go out of my way to send e-mails to customer service letting them know how grateful I was to be able to play on Global during the pandemic because I was out of work like a lot of people were, they should be saved in my ZenDesk login. I re-read the terms and conditions as well as the global sweeps rules probably 10 times each in total, usually 2-3 times carefully after each revision to ALWAYS make sure I wasn't overlooking something and respecting the rules. I never broke any rules, was always extremely polite to customer service and always went about my business quietly. I have no reason to lie about this and no reason to abuse the system, I've been sending entries in for over a year without issue. I'm not sure if it's you personally or someone who works under you that initiated the bans yesterday, but it sounds like someone might be lying to you. Really glad you're here and I genuinely appreciate the response, but this simply cannot be true, because it literally just happened to me. I cannot comment on individual accounts, as you can appreciate, but as there has been a bit of discussion I will confirm one thing: a player submitting eligible postal entries (no matter how many) has never been the cause for a Global Poker account to be sanctioned.

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